When intranets were first introduced in the late 1990s, they represented a breakthrough for internal document storage, distribution, and sharing. Since then, company intranets have evolved to be a digital town square, but with many back alleys and secret passages.
Intranets often require employees to navigate different tabs and files to find the document, policy, or form they need and then read through the material. What once was simple has become complicated. US employees switch between 13 tools an average of 30 times a day, according to research. Search functionality is limited to keywords that require manually “tagging” content, to find specific documents and resources.
Intranets are administration heavy, usually requiring specialized IT knowledge to maintain and often forcing IT to manage versions and user permission behind security firewalls.
Employees working in the office or from remote locations are often overwhelmed by the volume of emails and one-to-one chat messages and struggle to find what they need on company intranets, which are not optimally organized. They often reach “dead-ends,” spending 1-2 hours a day searching for answers to questions without resolution. It can be hard for employees to figure out how to file an expense report, the specific company holidays, and information on open enrollment.
The information overload and the “hunt and find” ambiguity of the intranet creates stress, damages collaboration, and ultimately has a negative impact on the overall employee experience.
Then there is the problem of keeping information on the internet up to date. Stale content erodes the trust in company intranets as a place to go for reliable information.
It doesn’t have to be this way. Rather than employees searching the vast and confusing town hall of the intranet, why not let them ask a question and instantly get an accurate answer?
MeBeBot’s Intelligent Assistant is an AI and natural language processing solution that enables your employees to instantly get the answers they need to IT, facilities, operations, expense reports, payroll, onboarding, and HR questions. No searching. No worrying if the answer or information is correct.
MeBeBot even asks your employees if they were satisfied with the answer and can allow employees to escalate complicated questions to your experts. You can track the number, category, and country of questions asked on your dashboard, including the employee satisfaction ratings.
MeBeBot performs another significant function the intranet does not. It provides you a return-on-investment on the very first day of use. Our customers report a savings of $250k to $1M in the first six to 12 months.
MeBeBot is your IT and HR team’s best friend because it answers the commonly asked employee questions, enabling them to focus on the strategic work that drives profitable growth. MeBeBot is your affordable, one-stop bot that elevates your employees’ experience. It installs on Teams or Slack in under 30 minutes. It has over 300 IT, HR, and operations questions and answers in its database, allowing you to establish accurate answers quickly. After a quality check and fine-tuning by our AI and NPL, MeBeBot can be working for you in under 30 days, saving you money from day one.
Why not get started today? We are offering you a $25 gift card to see a demo of MeBeBot’s Intelligent Assistant by the end of the year.
Contact us to learn more.
MeBeBot launches custom Pulse Surveys, using its Intelligent Assistant, the “one-stop bot” for elevating the employee experience. MeBeBot’s Intelligent Assistant seamlessly installs as an app in Teams, Slack, Zoom or web portals to provide employees with instant automated answers to global HR, IT and Ops FAQS, real-time usage Dashboard, Push Messaging and now custom Pulse Surveys, generating instant employee feedback on of-the-moment questions.