HireVue, an industry leader in transforming the way organizations discover, engage, and hire the best talent, is headquartered in Salt Lake City, Utah with a hybrid work policy with employees working both in the office and remotely from around the globe. To support a recent acquisition and leadership change, the HR team wanted to re-shape their employee experience and transform their business processes, as part of an overall change management initiative.
With their growth, both organic and via M&A activities, HireVue wanted to create efficiencies in employee onboarding while providing consistent communications and updates to business changes. HireVue has an IT help desk and various group email boxes, so that employees could submit their questions. Yet, it was time-consuming to manage these group email accounts and to manually respond to help desk tickets. HireVue wanted a 24/7, self-service solution that would provide their employees (in various countries and remote), with instant and consistent answers to their commonly asked questions.
The HireVue HR and IT team selected MeBeBot’s AI-driven Intelligent Assistant to provide employees quick and easy access to instant answers to their HR and IT questions, without sending individual emails or creating additional help desk tickets.
HIreVue’s IT and HR team simply updated and edited answers within the MeBeBot knowledge base, containing hundreds of curated HR, IT, and Operations questions and answers. Within two months, HireVue was able to configure their Intelligent Assistant to fit their changing business policies, benefits, and procedures. In under 5 minutes, MeBeBot’s chatbot or app was installed in Slack, so that employees could access MeBeBot, anytime from anywhere, to support hybrid workers.
“Using MeBeBot for Push Messaging, we were able to update employees to changes quickly while supporting employees consistently with 24/7 self-service access to answers for over 80% of their HR, IT and Facilities questions,” said Lindsay Titulaer , Senior Manager of People Success at HireVue. “With MeBeBot, it frees up time for HR and IT, so that our team can focus on remote/hybrid work initiatives as well as other strategic tasks that allow us to hire and develop our employees.”
HireVue used Push Messaging to “gamify” adoption of MeBeBot, with a friendly competition, by offering gift cards to “find the easter egg” or a secret code within the productivity tip answer in MeBeBot. Employees in various countries were sent separate push messages, with a hint to the question they needed to ask to receive the code for the prizes, which resulted in over 200 new employees using MeBeBot within the 1-2 day contest.
Drive culture and business transformation changes using MeBeBot for self-service support
The HireVue HR and IT teams have embraced Push Messaging and automating answers to employees’ FAQs, to support their rapidly changing workplace. By using the Customer Admin Portal, with the knowledge base of hundreds of questions and answers, up-to-the minute changes can be made as policies and procedures are updated. HireVue provides ongoing feedback so that the return on investment can be widely communicated and ongoing value is realized by the entire business.
MeBeBot’s Intelligent Assistant seamlessly installs as an app in Teams, Slack, or web portals to provide employees with instant automated answers to global HR, IT and Ops FAQS, real-time usage Dashboards, Push Messaging, and custom Pulse Surveys, generating instant employee feedback on of-the-moment questions. MeBeBot’s “one-stop bot” is trusted by leading organizations to elevate the employee experience so work can be more meaningful and valuable.
Visit our website at https://mebebot.com