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How to Empower Your Employees Using Innovative Technology

on October 08, 2020

Epicor Software Corporation, a MeBeBot customer, recently announced they were honored with the Stevie Award for the Most Innovative Use of HR Technology During the Pandemic. We’re thrilled that Epicor earned this global award, and even more thrilled that MeBeBot was part of the winning HR program to keep employees informed and to drive operational efficiency amid the crisis.

So, what did Epicor’s award-winning program look like? And how can you launch a similar program within your organization? Here are the top three best practices we've learned and what you’ll gain from reading this blog post:

Enable a self-service process for knowledge transfer

Leverage artificial intelligence (AI) to improve your team’s productivity

Launch a plan that includes the IT in the program

1) Enable self-service knowledge transfer portal

As an innovative employer, Epicor recognized early the value advanced technologies it could bring to its employees. Using MeBeBot’s AI-powered Intelligent Assistant, Epicor boosted its operational efficiency during the pandemic to service its 4,000 employees located in 30 different countries around the world. Employees found specific information to answer their HR and IT quickly without creating more email traffic or help desk tickets..

“Communicating with employees and ensuring they have the tools they need to manage their health and well-being has never been more important than during these uncertain times,” said Epicor's Chief Human Resources Officer Jignasha Grooms. Grooms continued to say how MeBeBot was part of the solution that allowed the company to have a more satisfied and informed workforce in Epicor's recent press release.

2) Leverage AI to improve your team’s productivity

Epicor understood that to drive operational efficiency and empower employees, the integration of tools like MeBeBot and others provide unique benefits. One of those benefits is decreasing the amount of time employees waste hunting for information across multiple knowledge databases within the company's intranet site.

In fact, improving communication and collaboration via certain technology can increase the productivity of workers by up to 25%, according to a study by McKinsey. Before integrating MeBeBot as part of its overall solution, Epicor’s HR team spent 10-15 minutes responding to individual emails from employees (on average). MeBeBot’s Intelligent Assistant cut that response time to less than one minute!

Additionally, Epicor’s proactive steps to connect its workers using AI places it ahead of its competitors. Research by Deloitte revealed 59% of organizations say the redesign of jobs to integrate AI technology is important for their success over the next 12-18 months, but only 7% are prepared to address the trend.

3) Launching a plan that includes IT is key

One of the most common missteps organizations make when launching a new piece of technology is not including the IT team in the process. And without this partnership, organizations can become vulnerable to Shadow IT.

Shadow IT, or  the use of information technology systems, devices, software, applications, and services without consent from the IT department, is on the rise throughout the country. In fact, one-third of successful cyber attacks experienced by enterprises will be on their shadow IT resources.

Since IT is often knowledgable about best practices for implementing new solutions, it’s vital both HR and IT teams are in lockstep on launching the solution and employee adoption of new tools. Avoidance of shadow IT is important to HR teams because employee support solutions, like MeBeBot's Intelligent Assistant, need to ensure privacy and security. Often, when IT is part of the program, budgetary dollars for innovative technologies that support the employee experience can be shared.

At MeBeBot, we understand that implementing technologies within an organization is a collaborative effort. We also know the pitfalls to avoid and the best practices that a company must take today, tomorrow, and in the future. Plus, we can help companies successfully leverage the power of AI to enhance the employee experience to drive retention and meaningful work.

Are you ready to increase your employee's productivity? Watch how MeBeBot can do just that!