MeBeBot empowers your employees with self-service support using SMS/Text messaging, to answers to common HR, Payroll, Benefits, IT and Facilities questions via their mobile phones.
With the integration of SMS/text messaging, MeBeBot’s AI Platform provides front line and deskless workers with a new era of convenience and accessibility in employee support. By simply texting a dedicated phone number (based on global locations), answers to questions, like “how do I enroll in the medical plan,” and “how do I get my paycheck receipt,” are instantly displayed on their phones, compliant and consistent to your workplace processes and policies — any time, any where and from anywhere.
Designed For Employees Without Company-Issued Email Accounts
MeBeBot’s SMS/Text messaging enable companies to now provide real-time employee support to a broader employee base, including those who may not have a company-issued email or those who are frequently on the move. This ensures that no employee is left without the help they need, when they need it, regardless of their work environment or device preferences.
For employees who do not have access to a company-issued email, mobile forward support solutions are a lifeline for timely support. Whether they are shift, part-time or field workers, SMS/Text messaging ensures that they can receive the same level of support as their colleagues with email access. This inclusivity fosters a sense of equality and value within the workforce, contributing to a positive work culture.
How Does SMS / Text Messaging Work?
Simply, SMS/Text messaging for employee support start when employees initiates a text message to a dedicated number provided by their organization. MeBeBot’s AI Platform responds instantly, with answers to their questions that are consistent with the experience provided to employees with emails using MeBeBot’s AI Chatbot apps in Microsoft Teams, Slack or web chat. Answers are based on the employees’ location and are a key part of onboarding, payroll and benefits enrollment processes as well as time and attendance, IT, and Facilities needs.
Video Overview of MeBeBot SMS / Text Messaging Interface for Employees
1) Onboarding and Welcoming Employees
The MeBeBot AI Platform is updated with the employees’ mobile phone numbers (via an API feed or manual file upload), and these mobile phone numbers are “white listed” to validate access by the new employee. When the employee sends a text to the number provided by the company, MeBeBot’s AI Assistant “greets” the employee. The employee can type or use their phone’s voice feature to ask a question, receiving an instant, succinct response to meet their needs.
2) “Assist” Feature Displays Top FAQ Topics
- When the employee types “ASSIST”, MeBeBot displays a menu of question categories to select, based on choosing a number and typing it in the text field.
- For example, when the #3 option is selected from the menu, this answer is instantly delivered. Answers can include links to internal or external websites or reference documents.
3) Natural Language and Conversational AI Ensures Accurate Responses
- When employees ask questions, such as “when do we get paid,” MeBeBot instantly delivers a response, with a 93%+ accuracy rate, consistent with your payroll processes.
The Importance of Compliance with SMS/Text Messaging Communication
Compliance is a critical aspect when using SMS/text messaging for employee support, particularly in the context of the Telephone Consumer Protection Act (TCPA). At MeBeBot, we take proactive measures so that the SMS/text messaging support channel is a service to employees and any outgoing messages are sent with consent and opt out options.
By adhering to these measures, MeBeBot ensures that our SMS/text messaging communication functionality not only enhances employee support, safeguarding the privacy and preferences of our valued customers and their employees. This commitment to security and compliance fosters trust and builds a positive work culture, where employees are supported based on their communication preferences.
Additional Resources for MeBeBot
Case Studies
Interested in MeBeBot for Slack, Microsoft Teams, and/or SharePoint Web Chat instead?
Check out MeBeBot Solutions Pages for:
MeBeBot for Microsoft Teams / Microsoft SharePoint
MeBeot for Slack