The HR and IT relationship doesn’t always steal the spotlight, but when their expertise combines, they drive a better employee experience—and give time back.

In the fast-evolving world of workplace technology, the relationship between HR and IT often goes unnoticed. Yet, it’s critical for driving organizational success. The rise of AI tools has transformed how employees interact with HR and IT systems. This shift has highlighted the need for closer collaboration between these two departments.

As Beth White, Founder and CEO of MeBeBot, noted on the PeopleTech podcast hosted by Mark Feffer:
"HR and IT share a common goal—serving employees. Yet, their collaboration often lacks alignment when it comes to adopting AI-driven solutions."

This blog unpacks three key insights from the podcast that reveal how HR and IT can work together more effectively.

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1) HR Needs a Stronger Voice in Technology Decisions

In the past, HR was the decision-maker when it came to employee-facing technologies like applicant tracking systems or performance management tools. However, with the rise of AI, IT has taken the lead in many organizations, making crucial decisions without consulting HR.

Beth White emphasized, "HR must assert its role in technology conversations. Their insights into employee needs and compliance requirements are invaluable."

For HR to reclaim its influence, it should:

• Collaborate with IT to ensure both departments are aligned in their goals
• Actively join IT-led steering committees to advocate for HR-specific needs.
• Build a deep understanding of AI's capabilities and limitations.

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2) Employee Needs Are More Complex Than IT Alone Can Address

IT tends to focus on technical, black-and-white problems, such as system access or device issues. HR, on the other hand, navigates complex human-centered challenges like benefits management, compliance with local labor laws, and creating an inclusive workplace culture.

Beth shared an example: "Employees’ needs vary widely based on location, benefits, and labor laws. These complexities demand HR’s expertise in technology discussions."

HR can take action by:

• Using data to show how personalized solutions improve employee engagement and retention.
• Educating IT teams on the nuances of employee needs.
• Collaborating with IT to design tech solutions that address both technical and human considerations.

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3) How AI Is Transforming HR and IT Collaboration for Better Work

AI isn’t just about automating repetitive tasks—it’s about rethinking how HR and IT collaborate to improve work processes. By leveraging AI, HR can free up valuable time to focus on strategic initiatives while IT can ensure that the tools and systems align with organizational goals. The future of work depends on HR and IT working together to create better experiences for employees.

“AI offers HR the chance to rethink processes and align them with long-term goals. It’s about more than doing the same tasks faster—it’s about doing better work,” Beth explained.

To maximize HR & IT collaboration with AI, HR should:

• Upskill HR teams to effectively leverage AI-powered tools.
• Audit current workflows to identify opportunities for AI integration.
• Prioritize AI solutions that align with both HR and IT goals.

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Collaboration for a Stronger Future of Work

HR and IT collaboration is key to unlocking the full potential of AI in the workplace. When these two departments work together, they can create a seamless, tech-powered experience for employees that drives organizational success. It’s time to embrace the power of collaboration to shape the future of work.

Learn more about how our AI-driven solutions can help your HR team streamline processes and improve employee engagement.

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Thank you to Mark Feffer for the spotlight. For more insights from Beth White and other thought leaders, visit PeopleTech and explore the latest episodes. Let’s rethink the way we work—together.