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How Intelligent Assistants help you drive usage and adoption of your employee experience solutions

on May 22, 2021

Do you provide your employees with various perks, benefits, and other solutions to enhance their employee experiences? Are you looking for ways to continue to promote these solutions…to drive adoption and usage?

While many companies have invested in the core technology solutions to process payroll, manage employee benefits, and provide online learning, high-performing organizations are also facilitating rewards, recognitions, and performance management through solutions that create a connected culture.

MeBeBot’s Intelligent Assistant not only automatically answers employees’ frequently asked questions, but it is also referred to as the “one-stop bot” to help employees navigate to various systems, tools, and solutions they need, when they need it. MeBeBot’s Intelligent Assistant is accessible to employees in their “flow of work,” as an app in Microsoft Teams, Slack, or as a web chat, designed to be the new user interface to facilitate engagement, anytime from anywhere (24/7), available from both mobile and computer devices.

With MeBeBot’s Intelligent Assistant, your investments in other HR, IT and Operational systems can be extended, as MeBeBot becomes the first point of engagement for employees. Questions like, “how do I get a new medical insurance card” can point to the website for your medical insurance vendor to re-order a card or even to downloading their app for instant access to the insurance card. Or “how do I access the new hire orientation training,” can provide employees with a link to where the documents or videos are stored on a company Intranet site or learning management solution (LMS).

The Kazoo Employee Experience Platform (a MeBeBot Partner), is one such solution, that combines Goals & OKRs, Recognition, Feedback, Conversations, and Incentives within a single, easy-to-use platform, utilized by several MeBeBot customers today. Using MeBeBot’s Intelligent Assistant, our mutually shared customers’ employees can access our knowledge base of hundreds of frequently asked questions, with answers designed to help point employees to the Kazoo solution or answer quick questions about processes that are enabled in Kazoo.

Questions like, “how do I recognize a co-worker for great work on a project,” or “how can I redeem rewards that I’ve received,” can be simply answered by MeBeBot’s Intelligent Assistant, providing a quick response and links to accessing the Kazoo platform. With priorities and goals changing frequently, MeBeBot can also send “push” messages to employees, to remind them to update their OKR’s (Objectives and Key Results), in real-time so that your employees’ accomplishments and productivity are well-documented, and your managers can become better informed leaders of their people.

“With MeBeBot’s Intelligent Assistant, we’re able to update answers to employee questions and promote other perks, benefits, programs and solutions we’ve invested in to support our company culture,” said Georgina Mena, RetailMeNot’s Benefits Partner. “As a Kazoo customer, we’re able to promote our recognition and rewards program through MeBeBot, as employees can quickly access Kazoo and learn more about the program for redeeming the incentives.”

Company culture and engagement require investments into various solutions and benefits to create a holistic employee experience. By automating answers to employee question for benefits, payroll, total rewards, and policies/procedures, your company’s solutions will be better utilized, and the ROI (Return On Investment) will increase. And, you will reap the benefits of improved employee productivity, retention, and you'll be supporting employees throughout their career journey with your organization.

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