Skip to Main Content

Security

Introduction

The MeBeBot team prides ourselves on training, managing, and maintaining best-in-class security practices and controls to protect our customers and our product. 

Our focus is on our infrastructure, day-to-day business operations, and our people, testing our systems and product continually to reduce risks and vulnerabilities. We engage in regular penetration tests with external auditors and adhere to governing bodies to improve our procedures and data protection policies. MeBeBot’s goal is to ensure our customers, shareholders, and team members that compliance and security are of utmost importance.

Vulnerability Reporting

This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to MeBeBot, Inc. (the “Organization”).

We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it.

We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures.

Reporting

If you believe you have found a security vulnerability relating to the Organization’s system, please submit a vulnerability report to [email protected].

In your report please include details of:

  • The website, IP or page where the vulnerability can be observed.
  • A brief description of the type of vulnerability, for example; “XSS vulnerability”.
  • Steps to reproduce. These should be a benign, non-destructive, proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities, such as sub-domain takeovers.

What to expect

After you have submitted your report, we will respond and aim to keep you informed of our progress.

Priority for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports might take some time to triage or address. You are welcome to enquire on the status but should avoid doing so more than once every 14 days. This allows our teams to focus on the remediation.

We will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the vulnerability adequately.

Once your vulnerability has been resolved, we welcome requests to disclose your report. We’d like to unify our guidance, so please do continue to coordinate public release with us.

Guidance

You must NOT:

  • Break any applicable law or regulations.
  • Access unnecessary, excessive or significant amounts of data.
  • Modify data in the Organization’s systems or services.
  • Use high-intensity invasive or destructive scanning tools to find vulnerabilities.
  • Attempt or report any form of denial of service, e.g. overwhelming a service with a high volume of requests.
  • Disrupt the Organization’s services or systems.
  • Submit reports detailing non-exploitable vulnerabilities, or reports indicating that the services do not fully align with “best practice”, for example missing security headers.
  • Submit reports detailing TLS configuration weaknesses, for example “weak” cipher suite support or the presence of TLS1.0 support.
  • Communicate any vulnerabilities or associated details other than to [email protected].
  • Social engineer, ‘phish’ or physically attack the Organization’s staff or infrastructure.
  • Demand financial compensation in order to disclose any vulnerabilities.

You must:

  • Always comply with data protection rules and must not violate the privacy of any data the Organization holds. You must not, for example, share, redistribute or fail to properly secure data retrieved from the systems or services.
  • Securely delete all data retrieved during your research as soon as it is no longer required or within 1 month of the vulnerability being resolved, whichever occurs first (or as otherwise required by data protection law).

Legalities

This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause the Organization or partner organizations to be in breach of any legal obligations.

For questions about security, contact [email protected]