Over the last two decades, digital technology solutions have transformed how organizations lead their workforces, with advances in Digital Employee Experience (DEX) and its powerful AI. Yet, this transformation is far from complete. The Future of Work will require more digital transformation to accommodate the work-from-anywhere trend and the tight talent market due to labor shortages.
Chatbots help drive ROI
Before there was DEX, there was CEX, which provides powerful ROI lessons on the use of chatbots for DEX.
Early in the Digital Customer Experience (CEX) transformation, Juniper Research found that adopting chatbots across the retail, banking, and healthcare sectors will realize business cost savings of $11 billion annually by 2023. The research found that these cost savings will be derived from the reduced amount of time spent on customer service inquiries. Businesses will dramatically cut response and interaction times via phone and social channels using chatbots. Its forecast indicated that consumers and businesses combined will save over 2.5 billion hours of time by 2023 in these sectors.
Increased digitization since the pandemic
It is all about the chatbots. As organizations apply chatbot technology to improve DEX, they will see employee contributions rise, costs fall, and dramatic increases to the bottom line.
Recent surveys uncover a growing emphasis on boosting DEX. Industries where staff reported high levels of DEX had 12 percent fewer technical disruptions, translating to a 12.1 percent revenue increase and an 18.1 percent cost reduction. Fortune 500 companies that implemented DEX protocols report a potential revenue upside of $4 Trillion.
These numbers for DEX are eye-popping and justify the investment in chatbots to serve employees.
According to a McKinsey survey of 800 executives around the globe, 85 percent said their organization had increased digitization somewhat or greatly since the pandemic began. To maintain this digital progress and improve DEX, organizations need to switch from making process-focused technology purchases to making employee experience-focused choices.
The IBM Smarter Workforce Institute’s analysis reveals that more positive employee experiences are linked to better performance, extra effort at work, and lower turnover intentions. During the Great Resignation, this is excellent news!
MeBeBot is proud to be an integral chatbot solution for improving DEX.
Chatbots support the 24/7 of anywhere work
DEX often starts in corporations within the IT team, optimizing workflows for help desk tickets and supporting employees’ needs. Quickly, HR has embraced DEX to streamline HR processes and assist employees with onboarding, payroll, benefits (open enrollment), and performance management. However, it has quickly become an enterprise-wide strategy to improve workflows and provide employees the instant information they need for the 24/7 of anywhere work. Immediate access to information they need in their workflows reduces employee anxiety, increases productivity, and saves time for staff who formerly had to answer these questions.
MeBeBot’s technology directly focuses on providing information 24/7 of anywhere work, improving the employee experience, and reducing costs.
We know the savings are real from our own customers. They have reported savings of $250K to $1M in the first six to 12 months of using MeBeBot. We empower employees to get instant answers to over 300 commonly asked questions across the enterprise. We also allow management to announce new strategies and initiatives, conduct employee pulse surveys, and track anonymous employee questions by country and issue to look for early indicators of new issues with our customer-facing dashboard.
The data is clear. Investing in chatbots to improve DEX goes straight to the bottom line. Contact us today to see how easy it is to install MeBeBot and begin your savings.
MeBeBot’s Intelligent Assistant seamlessly installs as an app in Teams, Slack, or web portals to provide employees with instant automated answers to global HR, IT, and Ops FAQS, real-time usage Dashboards, Push Messaging, and custom Pulse Surveys, generating instant employee feedback on of-the-moment questions. MeBeBot’s “one-stop bot” is trusted by leading organizations to elevate the employee experience so work can be more meaningful and valuable.
Visit our website at https://mebebot.com