Are you using Slack and/or Teams internally, to chat with co-workers, share files and collaborate? Did you know that you can add an “App” to Teams or Slack? Chatbots are apps within tools like Slack and Teams and they can be indispensable for accelerating the adoption of new digital technology. Companies are continuing to extend their investment in AI-powered technology, to improve operational efficiencies and overall productivity. However, research reveals that digital technology implementations can hit speed bumps due to faulty internal communications and workforces that are not aware of the benefits of these new technologies. Using Chatbots, you can improve your overall success to drive digital transformation within your organization.
Reasons why digital technology implementation falls short
According to the Boston Consulting Group, 70 percent of digital transformation projects fail. According to the Sloan Management Report, poor communications and employees not being engaged with a digital culture are two of the reasons for the failure. How do you remove the risks and ensure the successful adoption of these new solutions? Ensure that they are in the “flow” of an employee’s workday…as chatbots or apps in the collaboration tools they use today!
Chatbot use will continue to grow.
Chatbots are already widely used to answer commonly asked employee questions. In its 2020 State of the Conversational Marking Report, Drift revealed that chatbots’ use for business communications increased by 92 percent between 2019 and 2020. That growth is continuing. Gartner predicted in 2020 that by 2023, 75 percent of HR inquiries will be initiated through conversational AI platforms. Making a prediction beyond the use of chatbots for HR inquiries, Gartner predicted that by 2022, 70 percent of knowledge workers will interact with conversational platforms daily.
Chatbots are economical for any company size…as you don’t have to be a large corporation to be able to afford these solutions. Employees can get immediate answers to their questions for IT, HR, Payroll, Benefits, and Facilities Operations 24/7 (such as IT issues, the holiday schedule, filing expense reports, job openings, payroll schedule, and benefit deductibles). Internal teams love chatbots like MeBeBot because of the high accuracy rate of answers, the dramatic reduction of employee questions to inboxes or help desk ticketing services, and their incredible return on investment: often providing savings of $250k to $1M in the first six months.
MeBeBot’s customers are using chatbots to help with change management after implementing new systems and solutions for employees. And why not? Introducing new digital technology (such as time and attendance systems, human capital management systems, or supply chain platforms) to streamline work processes can be scary to employees. Can they trust the technology? Will data be lost? Will it eliminate jobs? Chatbots not only reduce employees’ fears, but they provide instant answers to their questions so they can learn how to adapt to these technology changes, 24/7.
As we know, the gap between knowledge and fear during any organizational change is rumor, which can sink a digital technology implementation.
Chatbots can address these communication issues and reassure worried employees in seven ways:
- Executives can use chatbots to announce the launching of new technology platforms using links to communication documents.
- Executives can invite employees to ask questions about the new technology using chatbots to get an answer 24/7 from home or the office instantly.
- Chatbots can announce training sessions with links to the training schedule and sign-up portal.
- HR can use chatbots to announce the date and time of virtual and face-to-face sensing sessions to allow employees to voice concerns, ask questions, and even sign up to help with the implementation.
- Executives can announce the achievement of successful milestones for their digital technology implementation using chatbots.
- Chatbots can track the areas of most serious concern among employees by geographical area and identity issues that may have eluded the planners.
- Chatbots can survey employees to get feedback on the implementation’s success and any remaining issues to be addressed.
Chatbots were once thought of as tools only to answer commonly asked employee questions instantly and accurately. Now, intelligent business leaders are comprehending that chatbots can also be used for strategic initiatives to effectively communicate their vision, objectives, timeline, and benefit to employees while allowing questions, interaction, and engagement every step of the way.
Whether your strategic digital technology implementation is an IT security upgrade or the introduction of a new human capital management system, you can improve your employees’ understanding and usage of new digital technology implementation with chatbots.
MeBeBot’s AI Intelligent Assistant, recently selected as a “Brilliant Bot” in the Slack App Directory, seamlessly installs in Teams, Slack, or web portals to provide employees with instant automated answers to global HR, IT and Ops FAQS. It also provides real-time usage Dashboards, Push Messaging, and custom Pulse Surveys, generating instant employee feedback on of-the-moment questions. MeBeBot’s “one-stop bot” is trusted by leading organizations to elevate the employee experience so work can be more meaningful and valuable.
Visit our website at https://mebebot.com